TERMS AND CONDITIONS

Effective Date: 25/02/2025

Last Updated: 14/04/2026

1. Welcome to Firefly

These Terms and Conditions (“Terms”) govern your use of the Firefly Initiative platform. By creating an account or using our services, you agree to comply with these Terms. If you do not agree, you may not use the platform.

2. Eligibility

Age Requirement: You must be at least 16 years old or meet the age requirement in your location.

Accurate Information: You must provide truthful and complete information when signing up.

3. Community Guidelines

Firefly is built on positivity and collaboration. Users are expected to:

Treat Others With Respect: Avoid hate speech, harassment, and offensive behaviour.

Follow the Rules: Ensure your content complies with Firefly’s policies and legal requirements.

Be Honest: Do not impersonate others or provide false information.

4. User Responsibilities

Volunteers:

Fulfil commitments to activities you join and notify organisers of any changes.

Adhere to safety instructions and guidelines provided by organisers.

Sponsors:

Clearly outline any incentives, discounts, or rewards being offered.

Follow all applicable advertising and sponsorship laws in your area.

5. Ownership of Content

Platform Assets: All Firefly branding, text, and platform features remain the property of Firefly Initiative.

User Content: Any content you upload belongs to you, but you grant us a licence to use it for platform operations.

6. Service Costs

We aim to provide affordable services for volunteer organisations. However, pricing may vary based on specific needs, group size, and additional features. All costs will be transparently communicated.

7. Limitation of Liability

No Warranties: Firefly is provided "as is" without guarantees about performance or functionality.

Limited Responsibility: We are not liable for issues arising from user content, technical errors, or external links accessed through the platform.

8. Updates to Terms

Firefly may update these Terms periodically. Significant changes will be announced through the platform, and continued use signifies acceptance of the updates.

9. Governing Law

All disputes related to these Terms will be governed by the laws of [Insert Jurisdiction].

Prohibited Content and Use Policy

1. Prohibited Content

The following are strictly prohibited:

Illegal items or services, such as weapons, drugs, and counterfeit goods.

Content that promotes hate speech, violence, or discrimination.

False or misleading information.

2. Prohibited Uses

You may not use Firefly for:

Fraudulent schemes or activities.

Spreading malware or engaging in hacking.

Conducting unauthorised business transactions.

3. Reporting Violations

Violations can be reported through [Insert Reporting Tool]. We will investigate and take appropriate action, which may include suspension or termination of accounts.

Cookie Policy

1. What Are Cookies?

Cookies are small files stored on your device that improve your experience by remembering preferences and optimising platform performance.

2. Types of Cookies We Use

Essential Cookies: Necessary for basic functionality, like logging in.

Performance Cookies: Collect anonymised data to improve usability.

Preference Cookies: Store your settings for a customised experience.

3. Managing Cookies

You can control cookie preferences through your browser settings, though disabling cookies may limit functionality.

Business Services and Claiming Pages

1. Claiming Your Page

Businesses must submit:

Documentation proving ownership, such as business registration.

Contact details for verification purposes.

2. Engaging with the Community

Provide meaningful rewards or incentives for volunteers, like discounts or free products.

Ensure promotions align with Firefly’s mission and are clearly explained.

3. Revenue Sharing

Firefly reinvests a portion of sponsorship revenue into community programs. All agreements outline specific terms for clarity and fairness.

Examples

Volunteer Example

A volunteer assisting with a community clean-up should bring appropriate equipment, follow organiser guidelines, and ensure their work area is left safe.

Sponsor Example

A local café offering free drinks to volunteers must specify any limitations, such as valid hours or participating locations, to avoid misunderstandings.

Final Note

Firefly Initiative exists to uplift volunteers and enhance communities. By adhering to these policies, you contribute to a positive and impactful environment. Thank you for being an essential part of Firefly!