Explore Firefly's Knowledge Hub

Your Go-To Place for Help and Inspiration

Our Resource Hub is designed to help everyone whether you’re new here, a longtime supporter, or part of a partner organisation. Get the most out of Firefly.

Phone showing the Firefly 2.0 sign-in screen beside a resource guide

Quick Start Guides

Volunteer Quick Start

Everything you need to begin your volunteering journey

Nonprofit Onboarding

Step-by-step guide to launching your organisation on Firefly

Partner Setup Guide

How to create compelling offers and attract volunteers

Video Tutorial Series

Video guide thumbnail: Diana shows how to log in and update your profile information

BEGINNER

Getting Started with Firefly

Sign in and confirm you can access your account from the new app.

Video guide thumbnail: Courtney shows how to change your password

BEGINNER

Keeping Your Account Secure

Change your password and make sure your account stays protected.

Video guide thumbnail: Darryl shows how to edit and review your profile information

BEGINNER

Updating Your Profile Details

Review your info and update anything that is out of date.

Video guide thumbnail: Jed shows how to add your volunteer hours

BEGINNER

Logging Your Volunteer Hours

Add a volunteer session so your time is recorded correctly.

Video guide thumbnail: Diana shows how to view your activities

BEGINNER

Checking Your Activity History

View your activities and confirm the latest entries appear.

Video guide thumbnail: Courtney shows how to view your logged hours

BEGINNER

Reviewing Your Logged Hours

Check your totals and confirm your recent hours are counted.

Video guide thumbnail: Darryl shows how to join multiple organisations

INTERMEDIATE

Joining Multiple Organisations

Join extra organisations and confirm they appear on your account.

Watch Now
Video guide thumbnail: Jed shows how to view the list of your organisations

INTERMEDIATE

Finding Your Organisations List

Open your organisations list and confirm everything is visible.

Video guide thumbnail: Diana shows how to view the details of your organisations

INTERMEDIATE

Viewing Organisation Details

Open an organisation and review key details and access.

Video guide thumbnail: Courtney shows how to view your rewards and redemptions

INTERMEDIATE

Tracking Rewards and Redemptions

View rewards and confirm redemptions show correctly.

Video guide thumbnail: Darryl shows how to view FLT in your Firefly wallet

INTERMEDIATE

Checking Your Firefly Wallet (FLT)

Check your Firefly Light Token (FLT) balance and confirm it matches your activity.

Video guide thumbnail: Jed shows how to invite a friend to the Firefly network

INTERMEDIATE

Inviting a Friend to Firefly

Send an invite and confirm the invite process completes.

Video guide thumbnail: Diana shows how to redeem and claim rewards

INTERMEDIATE

Redeeming Rewards and Claiming Vouchers

Redeem a reward and confirm your voucher is available to use.

Video guide thumbnail: Courtney shows how to view all organisation volunteer hours

ADVANCED

Organisation Hours Reporting

View organisation-wide hours and confirm totals display correctly.

Getting Started Is Simple

Step 1: Join by choosing your partnership tier and registering

Join

Choose your partnership tier and register

Step 2: Create offers with rewards for volunteers to redeem

Create Offers

Design rewards for volunteers to redeem

Step 3: Meet volunteers by serving community-minded customers

Meet Volunteers

Serve community-minded customers

Step 4: Earn SIT by collecting tokens for marketplace visibility

Earn SIT

Collect tokens for marketplace visibility

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